Privacy Policy

Last Updated: September 17, 2025

Welcome to Nexy-Soft (“we”, “us”, “our”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (nexy-soft.com), use our digital automation agents, and interact with us via WhatsApp Business Cloud. By using our services, you agree to the collection and use of information in accordance with this policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Name, email address, phone number (including WhatsApp number), postal address.

  • Identifiers: IP address, device identifiers, browser type and version, operating system.

  • Usage data: How you use our website, when you visit pages, what features you access, how you interact with our automation agents / bots.

  • Communications data: Messages you send via WhatsApp, emails, support requests.

  • Transaction / billing data: If you subscribe, purchase or sign up for paid services — payment method, billing address, transaction history.

  • Cookies and tracking: Information collected via cookies, analytics tools, logs to understand site performance, usage patterns, errors, etc.

2. How We Use Your Personal Information

We may use the information we collect for these purposes:

  • To provide, maintain, and improve our services, bots, workflows, templates and the website.

  • To communicate with you: send confirmations, updates, support responses, marketing (if you opted in).

  • To process transactions and manage billing.

  • To personalize your experience.

  • To analyze trends, monitor usage, diagnose issues, improve security.

  • For legal compliance, preventing fraud, protecting rights.

3. WhatsApp Business Cloud Use-Specifics

Since we use WhatsApp Business Cloud, the following additional aspects apply:

  • Message storage: Messages exchanged through WhatsApp may be stored in WhatsApp servers (Meta infrastructure) and backups as per WhatsApp policies. We may retain conversations for a period necessary for customer service, training, or dispute resolution.

  • Customer opt-in / consent: We ensure users have consented to receive messages via WhatsApp (either by providing number, clicking a link, or other means).

  • Types of messages: Service messages (e.g. confirmations, reminders), support / inquiry responses, promotional messages (only if you’ve opted in).

  • Privacy & security of WhatsApp data: Messages are subject to WhatsApp’s privacy practices. We do not share your WhatsApp messages outside of what’s needed to deliver the service. Any third-party integration that processes those messages is required to maintain confidentiality and comply with privacy laws.

4. Legal Basis for Processing (if applicable)

If you are located in a jurisdiction that requires this (GDPR, etc.), our legal bases include:

  • Your consent (when you opt-in).

  • Performance of a contract with you.

  • Compliance with legal obligations.

  • Our legitimate interests (e.g. improving service, security), so long as those are not overridden by your rights.

5. Disclosure & Sharing of Information

We may share your data in the following ways:

  • With service providers and partners who help us deliver our services (hosting, analytics, payment processors, WhatsApp / Meta).

  • With subcontractors or third-party tools used to build or maintain our automation agents and workflows.

  • For legal purposes: to comply with laws, respond to lawful requests, protect rights, safety.

  • In case of sale, merger, reorganization: your data may be part of transferred assets (with notices & protections).

6. Data Retention

  • We keep your personal data only as long as needed for the purposes listed above.

  • Specifically, we may retain WhatsApp message history for a period (e.g. X months) after last contact, unless you request deletion sooner.

  • Billing / transactional records may be retained for legal or financial reasons in accord with applicable laws (e.g. Y years).

7. Your Rights & Choices

Depending on where you are, you may have rights over your data, including:

  • Access: get a copy of your personal data.

  • Correction: correct inaccurate data.

  • Deletion: request deletion, subject to our legal obligations.

  • Objection or restriction: limit how we use your data.

  • Opt-out: from marketing communications.

  • Data portability: where law requires, get your data in usable form.

If you want to exercise any of these, contact us at the email address below.

8. Security

We implement reasonable technical and organizational measures to protect your data:

  • Encryption of data in transit (HTTPS / TLS).

  • Secure servers and backup.

  • Access controls: only authorized personnel access data.

  • Regular security assessments / monitoring.

9. Children’s Privacy

Our services are not intended for children under 16 (or other age depending on local law). We do not knowingly collect personally identifiable information from children without parental consent. If we learn we have collected such data, we will take steps to delete it.

10. International Data Transfers

Because we operate globally, your information might be transferred to, stored, or processed in countries other than your home country. We’ll ensure that any such transfers are in compliance with applicable laws, using standard contractual clauses or equivalent protections, so your data remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on our website with an updated “Last Updated” date. Significant changes will be notified to you (for example via email or via notice on the site).

12. Contact Us

If you have questions, concerns, or want to exercise your rights, you can contact:

Nexysoft N.V.
Address: Mapanestraat #11, Paramaribo, Suriname
Email: [insert email address]
Phone / WhatsApp: +597 766-9334 (or the one you designate)